Provided are techniques for demonstrating the efficiency and effectiveness of a customer's information technology (IT) system and applications operating in a shared IT, or electronic business on-demand, environment. A test suite mimics hypothetical settings in an on-demand services environment (129) and then determines how the settings affect the allocation of resources in the on-demand services environment (129). The calculated allocation of resources is then compared to one or more service level agreements (SLAs) in order to determine compliance with a particular SLA.