A method and system is disclosed for providing a particular greeting (35), preferred customized advertisement (39) and preferred customized message (37) that is personalized to a particular hotel/resort guest. The greeting (35), advertisement (37) and message (39) are delivered via a service terminal unit (50) located inside a guest room. An introduction message including a personalized greeting (35) for the particular guest at a particular period and addressing the guest by their name plays first via the service terminal unit (50) located in the guest room. After the introduction, messages (39), and personalized information containing advertisements (37) including activities, sites, special events, and services that are customized and preferred by the particular hotel/resort guest play via the service terminal unit (50).