Methods are described that are used to identify quality problems in a wireless communication network as experienced by a user-session of a mobile computing device, and quantify the quality of network transmission associated with the user-session. The quality of transmission during a user-session can then be used to characterize the network quality as experienced by an end user. One benefit of applying the described methods is that the actual quality of network transmissions experienced in a user-session is quantified rather than being inferred from the performance of a radio access network (“RAN”) transceiver. The described methods are used in some examples to determine network quality issues related to user-session characteristics, such as location and mobile computing device type.