Invention Grant
- Patent Title: System and method for automated voice quality testing
- Patent Title (中): 自动语音质量测试的系统和方法
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Application No.: US14140470Application Date: 2013-12-25
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Publication No.: US09031221B2Publication Date: 2015-05-12
- Inventor: Alok Kulkarni , Geoff Willshire
- Applicant: Cyara Solutions Pty Ltd
- Applicant Address: AU Melboune
- Assignee: Cyara Solutions Pty Ltd
- Current Assignee: Cyara Solutions Pty Ltd
- Current Assignee Address: AU Melboune
- Agency: Galvin Patent Law LLC
- Agent Brian R. Galvin
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M1/64 ; H04M3/22
Abstract:
A system for automated audio quality testing, having various endpoint emulators, call engines, audio generator devices, and head and torso simulator devices. The call engine utilizes reference audio samples to simulate customer interactions with a contact center. The endpoint manager utilizes reference audio samples to simulate contact center agents' interactions with customers.
Public/Granted literature
- US20140105379A1 SYSTEM AND METHOD FOR AUTOMATED VOICE QUALITY TESTING Public/Granted day:2014-04-17
Information query
