Invention Grant
- Patent Title: Multi-node predictive dialing for scalability
- Patent Title (中): 多节点预测拨号可扩展性
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Application No.: US13852156Application Date: 2013-03-28
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Publication No.: US09042541B2Publication Date: 2015-05-26
- Inventor: Manuel Caracuel , Girish Puthanveedu Nair
- Applicant: Manuel Caracuel , Girish Puthanveedu Nair
- Applicant Address: DE Munich
- Assignee: Unify GmbH & Co. KG
- Current Assignee: Unify GmbH & Co. KG
- Current Assignee Address: DE Munich
- Agency: Buchanan Ingersoll & Rooney PC
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/523 ; H04M3/51 ; H04M7/00

Abstract:
Multiple-nodes (multiple media servers) can be deployed in a single outbound calling system. Agent nailups can be established with the media servers, on a one-to-one basis (an agent is nailed up to only one of the media servers at any given time). Predictive dialing can be performed by each of the media servers (dialing nodes), resulting in active (answered) calls with customers. If the active call is in a different node than a nailup for an available agent, the controller can direct the agent nailup to be moved to the node which is handling the active call (or call leg).
Public/Granted literature
- US20140294171A1 MULTI-NODE PREDICTIVE DIALING FOR SCALABILITY Public/Granted day:2014-10-02
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