Invention Grant
- Patent Title: Customer assistance platform
- Patent Title (中): 客户支援平台
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Application No.: US13756206Application Date: 2013-01-31
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Publication No.: US09047631B2Publication Date: 2015-06-02
- Inventor: Bharath Sridharan , Jen Hao Yang , Gadi Lifshitz , Guy Ephraim , Gilad Opher
- Applicant: Sears Brands, L.L.C.
- Applicant Address: US IL Hoffman Estates
- Assignee: Sears Brands, L.L.C.
- Current Assignee: Sears Brands, L.L.C.
- Current Assignee Address: US IL Hoffman Estates
- Agency: McAndrews, Held & Malloy, Ltd.
- Main IPC: H04W24/00
- IPC: H04W24/00 ; G06Q30/00 ; G06Q30/06 ; H04M3/523 ; H04M7/00
Abstract:
A method and system for providing location based assistance. The method and system including hosting a database of information regarding a customer, hosting a database of information regarding sale associate availability, and receiving a customer assistance request. The system determines the location of the customer and determines the availability of at least one sale associate within a predetermined location threshold of the location of the customer to service the customer assistance request. The customer assistance request is then routed to the at least one sale associate within the predetermined location threshold of the location of the customer for assistance.
Public/Granted literature
- US20130198039A1 CUSTOMER ASSISTANCE PLATFORM Public/Granted day:2013-08-01
Information query
