A particulate sodium bicarbonate product with an excellent flowability characterized by an angle of repose less than 30 degrees. An angle of repose of less than 27.5 is particularly good. The product is preferably in the form of ovoid or spherical particles, in that the particles have a mean axial ratio of at least 0.5. In some embodiments, the sodium bicarbonate product has a smooth particle surface in which less than 75% of the particle surface is covered with spikes. The particles may have a mean diameter D50 of at least 75 microns but less than 300 microns. The particulate sodium bicarbonate product comprises inorganic and organic impurities embedded in its polycrystalline structure, for example at least 75 ppm TOC; or at least 30 ppm Ca; or from 1 to 18 ppm Mg; or more than 0.6 g/kg NaCl; and/or from 100 to less than 500 ppm Si. A process for manufacturing such product, and its use for the treatment of pollutants in gases such as removal of acid gas.