Methods relating to device level performance monitoring and analysis include accessing device data including a listing of network devices, with each network device having a device profile. The methods further include accessing service reports, with each report related to a service issue. A set of devices profiles from the listing of network devices may be identified based on a particular device being associated with a particular service issue. The method further includes determining a set of problem prone device profiles from the set of devices profiles. A system including at least one database and a report processor may be configured to associate device data with service reports, identify service issue trends from service reports, identify at least one at risk device susceptible to future service issues related to service issue trends, and provide preventative support to the identified at least one at risk device.