Invention Grant
- Patent Title: Organically ranked knowledge categorization in a knowledge management system
- Patent Title (中): 在知识管理系统中有序地排名知识分类
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Application No.: US14311312Application Date: 2014-06-22
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Publication No.: US09070085B2Publication Date: 2015-06-30
- Inventor: Robert L. Arseneault , Vani T. Chiganmy , Robert Cohen , David P. Cokely , Enzo Guadagnoli , David M. Heath , Stefanie L. Moses , Sergio A. Rubio , Hector C. Torres
- Applicant: Kana Software, Inc.
- Applicant Address: US CA Sunnyvale
- Assignee: KANA SOFTWARE, INC.
- Current Assignee: KANA SOFTWARE, INC.
- Current Assignee Address: US CA Sunnyvale
- Agency: Meunier Carlin & Curfman
- Main IPC: G06F17/00
- IPC: G06F17/00 ; G06N5/02 ; G06N99/00

Abstract:
Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
Public/Granted literature
- US20140304209A1 ORGANICALLY RANKED KNOWLEDGE CATEGORIZATION IN A KNOWLEDGE MANAGEMENT SYSTEM Public/Granted day:2014-10-09
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