Invention Grant
- Patent Title: Ticket consolidation for multi-tiered applications
-
Application No.: US13592578Application Date: 2012-08-23
-
Publication No.: US09098408B2Publication Date: 2015-08-04
- Inventor: Ruchi Mahindru , Valentina Salapura
- Applicant: Ruchi Mahindru , Valentina Salapura
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Scully, Scott, Murphy & Presser, P.C.
- Agent Louis J. Percello, Esq.
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/07 ; G06F11/34

Abstract:
Consolidating problem tickets for a multi-tiered application may comprise identifying a plurality of correlated virtual machines that are running one or more application components of the multi-tiered application. Problem reports may be identified that are generated by one or more of the plurality of correlated virtual machines and caused by a failure of a same single component of the multi-tiered application. The identified problem reports may be consolidated into a single ticket and placed into a ticket handling system.
Public/Granted literature
- US20140059395A1 TICKET CONSOLIDATION FOR MULTI-TIERED APPLICATIONS Public/Granted day:2014-02-27
Information query