Provided is a waiting ticket operating system, comprising a user NFC terminal for storing and displaying waiting ticket information; a waiting ticket server for generating the waiting ticket information depending on the user NFC terminal's request and transmitting a waiting status to the user NFC terminal at regular intervals as the numerical order is updated; and a smart branch installed at a predetermined position and linked with the waiting ticket server to supply updated waiting ticket information, whereby it is advantageous that the number of a waiting ticket and the information about a waiting status are received and displayed in the user's mobile terminal, using a wireless communication network, so that the availability of the mobile terminal can be improved, and when a waiting time increases, other simple necessary affairs can be conducted, thereby enabling the user to conveniently use the mobile terminal.