Invention Grant
US09105013B2 Agent and customer avatar presentation in a contact center virtual reality environment
有权
代理和客户头像呈现在联络中心虚拟现实环境中
- Patent Title: Agent and customer avatar presentation in a contact center virtual reality environment
- Patent Title (中): 代理和客户头像呈现在联络中心虚拟现实环境中
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Application No.: US13471931Application Date: 2012-05-15
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Publication No.: US09105013B2Publication Date: 2015-08-11
- Inventor: David L. Chavez
- Applicant: David L. Chavez
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: G06T19/00
- IPC: G06T19/00 ; G06Q10/10
Abstract:
A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment includes avatars representative of resources and entities to be serviced by the resources. Characteristic(s) of the avatars are selected based on collected information of various types.
Public/Granted literature
- US20130051547A1 AGENT AND CUSTOMER AVATAR PRESENTATION IN A CONTACT CENTER VIRTUAL REALITY ENVIRONMENT Public/Granted day:2013-02-28
Information query
