Methods and apparatus facilitating sharing of customer information known to a video service provider which services a customer's home, with a hotel chain at which the customer is staying as a guest, are described. Disclosure of information about the customer's home service may, and in some embodiments is, limited to information directly related to providing the customer personalized video service. Information known about a guest by the guest's home video service provider is extended to the hotel by allowing that guest's home channel-watching preferences to be retrieved and stored within the hotel system. Based on the information retrieved from the cable operator or other service provider, when a guest is checked into a room, the STB (or other video-delivery/rendering device) used at the hotel is customized so that, channels are made available on the TV for channel surfing in the manner normally seen at the guest's home.