Invention Grant
US09113001B2 Systems, methods, and media for disambiguating call data to determine fraud
有权
用于消除呼叫数据以确定欺诈的系统,方法和媒体
- Patent Title: Systems, methods, and media for disambiguating call data to determine fraud
- Patent Title (中): 用于消除呼叫数据以确定欺诈的系统,方法和媒体
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Application No.: US13482841Application Date: 2012-05-29
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Publication No.: US09113001B2Publication Date: 2015-08-18
- Inventor: Anthony Rajakumar , Lisa Guerra , Torsten Zeppenfeld , Vipul Vyas
- Applicant: Anthony Rajakumar , Lisa Guerra , Torsten Zeppenfeld , Vipul Vyas
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: H04M15/00
- IPC: H04M15/00 ; H04M3/22 ; G06Q20/40 ; H04M3/38 ; H04M3/42 ; G10L17/00 ; G06F21/32 ; G10L17/22

Abstract:
Systems, methods, and media for disambiguating call data are provided herein. Some exemplary methods include receiving, via a fraud notification system, notification of a fraud event associated with a customer account, the fraud event comprising a time stamp, determining, via a call selection module, unique voice samples or models from call events obtained within a time frame that is temporally proximate the fraud event, and generating a timeline presentation that includes each unique voice sample or model identified in the call events based upon a time stamp associated with the call events.
Public/Granted literature
- US20120263285A1 SYSTEMS, METHODS, AND MEDIA FOR DISAMBIGUATING CALL DATA TO DETERMINE FRAUD Public/Granted day:2012-10-18
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