An automated storage and retrieval system for customers and vendors/service providers to pick up and drop off packages such as parcels, dry-cleaning/laundry, and the like. The present invention may provide a convenient point for users to pick up or drop off items. In varying embodiments, the system may be particularly useful in multi-unit residential buildings, retail stores and other store-fronts, as stand-alone kiosks in popular locations such as department stores, train stations, malls, street corners, and the like.