Invention Grant
US09124694B2 Method and apparatus for intent prediction and proactive service offering
有权
用于意图预测和主动服务提供的方法和装置
- Patent Title: Method and apparatus for intent prediction and proactive service offering
- Patent Title (中): 用于意图预测和主动服务提供的方法和装置
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Application No.: US13961675Application Date: 2013-08-07
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Publication No.: US09124694B2Publication Date: 2015-09-01
- Inventor: Michael Monegan , Samrat Baul
- Applicant: 24/7 CUSTOMER, INC.
- Applicant Address: US CA Campbell
- Assignee: 24/7 Customer, Inc.
- Current Assignee: 24/7 Customer, Inc.
- Current Assignee Address: US CA Campbell
- Agency: Perkins Coie LLP
- Agent Michael A. Glenn
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/493
Abstract:
An intelligent IVR system identifies a customer based on previous customer interactions. Customer intent is predicted for an ongoing interaction and personalized services are proactively offered to the customer. A self-optimizing algorithm improves intent prediction, customer identity, and customer willingness to engage and use IVR.
Public/Granted literature
- US20140044243A1 METHOD AND APPARATUS FOR INTENT PREDICTION AND PROACTIVE SERVICE OFFERING Public/Granted day:2014-02-13
Information query
