Invention Grant
- Patent Title: Mobile integrated voice response systems
- Patent Title (中): 移动综合语音应答系统
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Application No.: US14321034Application Date: 2014-07-01
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Publication No.: US09124695B1Publication Date: 2015-09-01
- Inventor: Abraham George
- Applicant: FMR LLC
- Applicant Address: US MA Boston
- Assignee: FMR LLC
- Current Assignee: FMR LLC
- Current Assignee Address: US MA Boston
- Agency: Gesmer Updegrove LLP
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M3/493 ; H04W4/12 ; G06F3/0482 ; G06F3/0484 ; H04W12/06

Abstract:
An interactive voice response system is provided that includes a voice response platform that receives incoming calls and provide an interactive voice response service to a calling party. A mobile application executes on a processor that issues a call to the voice response platform. The voice response platform determines whether or not the calling party is a mobile device. If the calling party is a mobile device, the voice response platform sends a translation of a voice menu back to the mobile device to be displayed as a visual (GUI) representation of a voice menu on the mobile device. The visual representation could also be stored on the mobile device to avoid the translation from the voice menu.
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