Invention Grant
- Patent Title: Virtual calling modes
- Patent Title (中): 虚拟呼叫模式
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Application No.: US14068564Application Date: 2013-10-31
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Publication No.: US09124698B2Publication Date: 2015-09-01
- Inventor: David Lee Warnick , Chung-Di Chou
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agency: Moore & Van Allen PLLC
- Agent Michael A. Springs; Patrick B. Horne
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51 ; H04M3/523

Abstract:
Embodiments for implementing virtual dialing campaigns using virtual calling modes include systems for receiving account data associated with customer accounts and identifying an account status associated with each of the accounts based on the account data. The embodiments further include grouping the accounts into one or more queues based on the identified account status, selecting a first call mode for at least one queue, determining dialing parameters associated with the first call mode, providing the at least one queue to a user via a display of a computing device that is in communication with the system, and launching an account from the at least one queue.
Public/Granted literature
- US20150117630A1 VIRTUAL CALLING MODES Public/Granted day:2015-04-30
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