Invention Grant
- Patent Title: Automated call center software build generator
- Patent Title (中): 自动呼叫中心软件构建生成器
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Application No.: US12894692Application Date: 2010-09-30
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Publication No.: US09128802B2Publication Date: 2015-09-08
- Inventor: Petr Makagon , Andriy Ryabchun , Nikolay Anisimov
- Applicant: Petr Makagon , Andriy Ryabchun , Nikolay Anisimov
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Christie, Parker & Hale, LLP
- Main IPC: G06F9/44
- IPC: G06F9/44
Abstract:
A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.
Public/Granted literature
- US20120084751A1 Automated Call Center Software Build Generator Public/Granted day:2012-04-05
Information query
