Invention Grant
- Patent Title: Intelligently monitoring and dispatching information technology service alerts
- Patent Title (中): 智能监控和调度信息技术服务警报
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Application No.: US14195144Application Date: 2014-03-03
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Publication No.: US09135102B2Publication Date: 2015-09-15
- Inventor: Carlos A. Francisco , Sergio A. T. Junior , Adan Rosler , Thiago C. Rotta
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Nicholas L. Cadmus
- Main IPC: G06F11/07
- IPC: G06F11/07 ; G06Q10/06 ; H04L12/24
Abstract:
In a method for intelligently monitoring and dispatching an Information Technology (IT) service alert, a computer receives a service error alert and classifies the service error alert. The computer assigns the service error alert, based on the service error alert class. The computer monitors the progress of the resolution of the service error alert.
Public/Granted literature
- US20140181600A1 INTELLIGENTLY MONITORING AND DISPATCHING INFORMATION TECHNOLOGY SERVICE ALERTS Public/Granted day:2014-06-26
Information query
