Real time communication is discussed that may be initiated and maintained from within an web-based application without leaving the context of the underlying application. Within the web-based application, a web frame or portlet is displayed that can maintain a separate and independent communication channel with a data resource and other external resources. When activated by a user of the web application, the web frame or portlet establishes a communication link with an external resource and another party that will take part in a communication exchange. The interaction between the user and the other participant are displayed from within and/or processed by the web frame or portlet without affecting the state of the underlying web application.