An information processing device includes a processor to execute a process including: blocking, owing to remote control through a network, at least one of communication of a request transmitted by a first device and addressed to a second device, the communication being performed from a network device, disposed on a communication path between the first device and the second device, to the second device, and communication of a response transmitted by the second device and addressed to the first device; acquiring, from the network device, the request transmitted by the first device and addressed to the second device; and transmitting to the first device, an instruction for switching a transmission destination of the request to a third device.