An message may be sent to an emergency call center. Before the message is received by the emergency call center, it may be determined that at least a portion of the message is not formatted in accordance with a teletypewriter protocol. The message may be reformatted in accordance with a TTY protocol. A second message may be provided to a public safety answering point. The second message may comprise the reformatted message and an indication of the original protocol of the reformatted message.