The inventive subject matter herein is directed toward an improved scheduling and planning system in which a workflow scheduling system automatically detects a problematic workflow event. The system then selects a primary human contact and a secondary human contact from a hierarchical selection list and automatically attempts to notify the primary human contact by escalating through the primary human contact's contact methods. When the primary human contact fails to respond within a threshold of time, the system automatically attempts to notify the secondary human contact by escalating through the secondary human contact's contact methods.