Invention Grant
US09172797B2 Audio recording apparatus, audio recording method and audio recording program
有权
音频记录装置,音频记录方法和音频记录程序
- Patent Title: Audio recording apparatus, audio recording method and audio recording program
- Patent Title (中): 音频记录装置,音频记录方法和音频记录程序
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Application No.: US14301214Application Date: 2014-06-10
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Publication No.: US09172797B2Publication Date: 2015-10-27
- Inventor: Toshiyuki Omiya
- Applicant: P&W Solutions Co., Ltd.
- Applicant Address: JP Tokyo
- Assignee: P&W Solutions Co., Ltd.
- Current Assignee: P&W Solutions Co., Ltd.
- Current Assignee Address: JP Tokyo
- Agency: SoCal IP Law Group LLP
- Agent Steven C. Sereboff; John E. Gunther
- Priority: JP2012-180961 20120817
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/42 ; H04M3/22 ; G06F17/30

Abstract:
An audio recording apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; a talking storage part that stores audio recording data of talking of the agent; a display control part that causes a link display image to be displayed on a display unit, the link display image indicating a link to the corresponding audio recording data, in association with historical display of response states of the agent, based on the historical data set; and a replaying part that replays the audio recording data, when the link display image is selected.
Public/Granted literature
- US20140294163A1 AUDIO RECORDING APPARATUS, AUDIO RECORDING METHOD AND AUDIO RECORDING PROGRAM Public/Granted day:2014-10-02
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