Invention Grant
- Patent Title: Method of distributed aggregation in a call center
- Patent Title (中): 呼叫中心分布式聚合方法
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Application No.: US14444907Application Date: 2014-07-28
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Publication No.: US09172804B2Publication Date: 2015-10-27
- Inventor: Vitaly Y. Barinov
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Christie, Parker & Hale, LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; G06F15/16 ; H04M3/51 ; H04M3/523

Abstract:
A method for partitioning a call center having N agents associated with M agent groups, for computation by a plurality of computational nodes, has steps for (a) assigning each agent as a vertex in a hypergraph; (b) assigning each agent group as a hyper-edge in the hypergraph; and (c) applying a hypergraph partitioning algorithm to partition the agents and groups relative to the nodes with the hypergraph cost function awarding equal load distribution to nodes and minimizing inter-node traffic.
Public/Granted literature
- US20150023491A1 METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER Public/Granted day:2015-01-22
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