An apparatus and method for thawing a product. The apparatus includes a heating chamber, and an electrical control unit. The heating chamber includes a product chamber that holds a product, at least one heating element, each heating element emitting infrared energy in a direction of the product, and at least one temperature sensor, each temperature sensor measuring a surface temperature of the product. The electrical control unit includes a processor that controls and monitors said at least one heating element, and said at least one temperature sensor to raise a temperature of the product from an initial temperature to a set-point temperature, a connection to each heating element, and a connection to each temperature sensor.