Invention Grant
US09177283B2 System and method for providing a community portal for chat-based support services
有权
为基于聊天的支持服务提供社区门户的系统和方法
- Patent Title: System and method for providing a community portal for chat-based support services
- Patent Title (中): 为基于聊天的支持服务提供社区门户的系统和方法
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Application No.: US11771144Application Date: 2007-06-29
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Publication No.: US09177283B2Publication Date: 2015-11-03
- Inventor: Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Nikhil Goel , Amar Nageswaram
- Applicant: Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Nikhil Goel , Amar Nageswaram
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06Q10/10
- IPC: G06Q10/10 ; G06Q30/00 ; G06Q30/08 ; G06F17/30 ; G06Q30/06
Abstract:
An approach is disclosed for providing a community portal for chat-based support services. Chat sessions corresponding to customer support service are established among multiple users and one or more agents. A community of the users is created during the chat sessions.
Public/Granted literature
- US20090006549A1 SYSTEM AND METHOD FOR PROVIDING A COMMUNITY PORTAL FOR CHAT-BASED SUPPORT SERVICES Public/Granted day:2009-01-01
Information query
