Invention Grant
- Patent Title: System and method for automatically transcribing voicemail
- Patent Title (中): 自动转录语音邮件的系统和方法
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Application No.: US14338541Application Date: 2014-07-23
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Publication No.: US09179001B2Publication Date: 2015-11-03
- Inventor: Hisao M. Chang , Xiaolian Bi
- Applicant: AT&T Intellectual Property I, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M3/533 ; G10L15/26

Abstract:
Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold.
Public/Granted literature
- US20140328474A1 System and Method for Automatically Transcribing Voicemail Public/Granted day:2014-11-06
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