Invention Grant
- Patent Title: Point of sales and customer support for femtocell service and equipment
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Application No.: US14567839Application Date: 2014-12-11
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Publication No.: US09246759B2Publication Date: 2016-01-26
- Inventor: Ravindra Babu Gurajala , Robert Wayne Lott , Kurt Donald Huber , Judson John Flynn , William Gordon Mansfield , Jefferey Thomas Seymour , Arthur Richard Brisebois , John Potts Davis
- Applicant: AT&T Intellectual Property I, L.P. , AT&T Mobility II LLC
- Applicant Address: US GA Atlanta US GA Atlanta
- Assignee: AT&T MOBILITY II LLC,AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee: AT&T MOBILITY II LLC,AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee Address: US GA Atlanta US GA Atlanta
- Agency: Amin, Turocy & Watson, LLP
- Main IPC: H04L12/24
- IPC: H04L12/24 ; G06Q30/00 ; H04W24/00 ; H04W60/00 ; H04M15/00 ; H04W12/06 ; H04W4/22 ; H04W12/08 ; H04W64/00 ; H04W24/04 ; H04W84/04

Abstract:
A femto cell service framework is utilized for purchase and service of femtocell equipment and customer support thereof. A point of sale (POS) platform enables purchase of femtocell equipment based on a set of eligibility criteria. POS also allows purchase of add-on services. Direct fulfillment and post-sale transactions such as returns and equipment replacement are also provided. An account management service enables femtocell equipment and service self-care or through customer representatives. Configuration of service account and monitoring of account status is provided. Customer care architecture also enables remote troubleshooting of purchased equipment. Remote troubleshooting includes diagnosis and related manipulation of purchased equipment.
Public/Granted literature
- US20150094012A1 POINT OF SALES AND CUSTOMER SUPPORT FOR FEMTOCELL SERVICE AND EQUIPMENT Public/Granted day:2015-04-02
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