A call management resource in a cable network environment receives an incoming phone call from a cable network subscriber. Via a call connection between the call management resource and the subscriber, the call management resource receives control input from the subscriber over the call connection. The control input can be a command specifying an operation to be performed on behalf of the subscriber in the cable network environment. In accordance with the control input, the call management resource initiates execution of the operation in the cable network environment. Thus, a cable network subscriber can perform control functions in a cable network environment using a communication device.