Invention Grant
- Patent Title: Interactive voice response (IVR) routing system
- Patent Title (中): 交互式语音应答(IVR)路由系统
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Application No.: US14295201Application Date: 2014-06-03
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Publication No.: US09247055B2Publication Date: 2016-01-26
- Inventor: Evan Harris Benway , Erik Perotti
- Applicant: Plantronics, Inc.
- Applicant Address: US CA Santa Cruz
- Assignee: Plantronics, Inc.
- Current Assignee: Plantronics, Inc.
- Current Assignee Address: US CA Santa Cruz
- Agent Thomas L. Ewing
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/493 ; H04M11/00

Abstract:
An interactive voice response method and system is described. A computerized IVR dialer signals to an IVR system that it is capable of high speed operations. The IVR system completes the high speed operations handshake with the IVR dialer. The two IVR components then continue processing of the IVR call at speeds higher than likely obtainable in a conventional IVR call, e.g., one in which the IVR dialer is performed by a human caller. The IVR system and the IVR dialer may employ a high speed IVR script that eliminates many of the instructional messages provided to human IVR callers and also eliminates or reduces the duration of pauses between the communication of information.
Public/Granted literature
- US20150350427A1 Interactive Voice Response (IVR) Routing System Public/Granted day:2015-12-03
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