According to one aspect of the present disclosure a method and technique for allocating virtualization-based resources for resolving a problem report associated with a computing environment is disclosed. The method includes: receiving a problem report associated with a computing environment; determining a resource template from the problem report corresponding to the computing environment; determining whether a virtual machine is available from a virtualization-based resource pool based on the resource template; and responsive to determining that a virtual machine is available from the virtualization-based resource pool based on the resource template, utilizing the virtual machine for the problem report.