Invention Grant
- Patent Title: Automatic generation of actionable recommendations from problem reports
- Patent Title (中): 从问题报告中自动生成可执行的建议
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Application No.: US13874390Application Date: 2013-04-30
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Publication No.: US09250993B2Publication Date: 2016-02-02
- Inventor: Senthil K. K. Mani , Karthik Sankaranarayanan , Vibha S. Sinha , Karthik Visweswariah
- Applicant: International Business Machines Corporation
- Applicant Address: KY Grand Cayman
- Assignee: GLOBALFOUNDRIES INC
- Current Assignee: GLOBALFOUNDRIES INC
- Current Assignee Address: KY Grand Cayman
- Agency: Ference & Associates LLC
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/07 ; G06F17/30
Abstract:
Methods and arrangements for handling information technology tickets. A plurality of information technology tickets are received. The tickets are clustered into categories, and a problem area is identified with respect to at least one of the categories. At least one recommendation is automatically generated for addressing the problem area. Other variants and embodiments are broadly contemplated herein.
Public/Granted literature
- US20140325254A1 AUTOMATIC GENERATION OF ACTIONABLE RECOMMENDATIONS FROM PROBLEM REPORTS Public/Granted day:2014-10-30
Information query
