An integrated gaming and services system is disclosed. The system includes a gaming terminal and a server system. The gaming terminal may include a reader system connected to the gaming terminal, the reader system configured to read identification information of a player. The gaming terminal may further include an input/output system including one or more input components that permit a player to input at least voice commands to the gaming terminal, and one or more output components that output gaming and services information to the player in response to the voice commands. The gaming terminal may additionally include a communication interface connecting the gaming terminal to a communication network. The server system communicates with the gaming terminal via the communication interface, and provides enhanced services to the player based at least on the identification information of the player.