Invention Grant
- Patent Title: Dynamically-changing IVR tree
- Patent Title (中): 动态变化IVR树
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Application No.: US13763628Application Date: 2013-02-09
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Publication No.: US09258416B2Publication Date: 2016-02-09
- Inventor: Dale Malik , Richard A. Anderson
- Applicant: AT&T Intellectual Property I, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Scott P. Zimmerman, PLLC
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/493
Abstract:
Methods, systems, and products dynamically change an interactive response system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for membership in a tier.
Public/Granted literature
- US20130336466A1 Dynamically-Changing IVR Tree Public/Granted day:2013-12-19
Information query
