Invention Grant
- Patent Title: Interconnected voice response units
- Patent Title (中): 互连语音应答单元
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Application No.: US14077894Application Date: 2013-11-12
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Publication No.: US09258417B2Publication Date: 2016-02-09
- Inventor: George A. Krieg
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent John Pivnichny
- Main IPC: H04M3/493
- IPC: H04M3/493 ; H04M3/42 ; G06Q50/26

Abstract:
A method and system of collecting confidential data by means of initiating a bridge call with a caller and a vendor. The bridge call allows an interconnection between a merchant's Interactive Voice Response unit (IVR) and a vendor's Interactive Voice Response unit (IVR) without the need to loop the caller back to the merchant after the confidential data is collected. An Automatic Number Identification field is present on each call to identify the caller. A caller enters confidential data into a vendor's IVR using the telephone. Once the confidential data is validated and stored, the vendor updates a call management repository record and terminates the bridge call.
Public/Granted literature
- US20150131787A1 INTERCONNECTED VOICE RESPONSE UNITS Public/Granted day:2015-05-14
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