Invention Grant
US09258417B2 Interconnected voice response units 有权
互连语音应答单元

Interconnected voice response units
Abstract:
A method and system of collecting confidential data by means of initiating a bridge call with a caller and a vendor. The bridge call allows an interconnection between a merchant's Interactive Voice Response unit (IVR) and a vendor's Interactive Voice Response unit (IVR) without the need to loop the caller back to the merchant after the confidential data is collected. An Automatic Number Identification field is present on each call to identify the caller. A caller enters confidential data into a vendor's IVR using the telephone. Once the confidential data is validated and stored, the vendor updates a call management repository record and terminates the bridge call.
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