Machines, systems and methods for providing remote assistance, the method comprising establishing a communications session between a local user and a visitor over a communications network, wherein the local user is positioned in a local physical operating environment and the visitor is positioned in a remote location relative to the local physical operating environment; communicating audio or video data captured at the local physical operating environment to the visitor; and receiving, at the local physical operating environment, imaging data generated as a result of the visitor interacting with a visitor application running on a visitor computing device, wherein the imaging data is used to project, by way of a projector, a first image of one or more annotations created by the visitor onto a local physical work environment to assist the local user, wherein the projector is mounted on a mechanically articulated arm.