This invention provides a novel method, system, and apparatus allowing an authorized user access to controlled assets when a passcode method malfunctions, such as when a user forgets a password, a token malfunction, or a biometric mismatch. The invention allows temporary access to an access control system without knowing the password and without sending the user the password or a new random password. The user is able to set a new password without knowing the previous password. Furthermore, stored encrypted data is preserved and made accessible once again via the new passcode. This invention works for many authentication methods such as restoring access when a password, token, access card, or biometric sample is used.