Invention Grant
US09270822B2 Protecting privacy of a customer and an agent using face recognition in a video contact center environment
有权
在视频联络中心环境中保护客户和使用人脸识别的代理人的隐私
- Patent Title: Protecting privacy of a customer and an agent using face recognition in a video contact center environment
- Patent Title (中): 在视频联络中心环境中保护客户和使用人脸识别的代理人的隐私
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Application No.: US13585780Application Date: 2012-08-14
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Publication No.: US09270822B2Publication Date: 2016-02-23
- Inventor: Deep Subhash Pai , Jaydeep Deepak Bhalerao
- Applicant: Deep Subhash Pai , Jaydeep Deepak Bhalerao
- Applicant Address: US NJ Basking Ridge
- Assignee: AVAYA INC.
- Current Assignee: AVAYA INC.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Anderson Gorecki & Rouille LLP
- Main IPC: H04N7/14
- IPC: H04N7/14 ; H04M3/51 ; G06K9/00
Abstract:
A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.
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