A recording of a subject is covertly generated prior to, and subsequent to an operator answering the call. The recording of the subject prior to the operator answering the call involves recording the subject and/or enabling the operator to listen in on the subject prior to indicating to the subject that the operator is communicating on the line. The subject is connected and a ring tone is generated and played back to the subject while audio received from the subject on the connection is recorded or otherwise monitored. Playback of the ringtone leads the subject to believe a connection has not yet been established. The operator may listen to the audio transmitted by the subject without the subject knowing the operator is covertly ascertaining situational information. The operator may provide a selection or answer the call to begin bi-direction communication with the subject which causes the ring tone to cease playing and lead the subject to believe the connection has just been established.