Invention Grant
- Patent Title: System and method for improved dynamic allocation of application resources
- Patent Title (中): 改善应用资源动态分配的系统和方法
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Application No.: US12861351Application Date: 2010-08-23
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Publication No.: US09304826B2Publication Date: 2016-04-05
- Inventor: RJ Auburn , Harm-Jan Spier , Jose M. de Castro , Daniel Aloyse Polfer , Alexander S. Agranovsky , Robbie A. Green
- Applicant: RJ Auburn , Harm-Jan Spier , Jose M. de Castro , Daniel Aloyse Polfer , Alexander S. Agranovsky , Robbie A. Green
- Applicant Address: US MA Chelmsford
- Assignee: Aspect Software Inc.
- Current Assignee: Aspect Software Inc.
- Current Assignee Address: US MA Chelmsford
- Agency: Husch Blackwell LLP
- Main IPC: G06F15/173
- IPC: G06F15/173 ; G06F9/50 ; H04M3/493 ; H04L29/06 ; G10L13/00 ; G10L15/26 ; H04M7/00

Abstract:
A self-help application platform such as one hosting an interactive voice response (IVR) has a browser that executes application scripts to implement the self-help application. The execution of the application scripts is performed by utilizing various application resources, such as media conversions from text to speech (TTS) and speech to text (automatic speech recognition ASR) and other media servers. The platform is provided with a dynamic resource selection mechanism in which the application is executed with an updated optimum set of application resources distributed over different locations. The selection is based on the profiles of the browser, users, route, and quality of service. The selection is further modulated by the browser's previous experiences with the individual resources. The selection is made dynamically during the executing of the application script.
Public/Granted literature
- US20110046956A1 System And Method For Improved Dynamic Allocation Of Application Resources Public/Granted day:2011-02-24
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