Invention Grant
US09305299B1 System, method, and computer program for proactively identifying and addressing customer needs
有权
系统，方法和计算机程序，用于主动识别和解决客户需求
- Patent Title: System, method, and computer program for proactively identifying and addressing customer needs
- Patent Title (中): 系统，方法和计算机程序，用于主动识别和解决客户需求
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Application No.: US14286951Application Date: 2014-05-23
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Publication No.: US09305299B1Publication Date: 2016-04-05
- Inventor: Craig Dean Hanson , Joseph Patrick O'Hara , Shanmugam Chinnappa Gounder
- Applicant: Amdocs Software Systems Limited
- Applicant Address: IE Dublin
- Assignee: Amdocs Software Systems Limited
- Current Assignee: Amdocs Software Systems Limited
- Current Assignee Address: IE Dublin
- Agency: Zilka-Kotab, PC
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; H04M3/51 ; G06Q10/04
Abstract:
A system, method, and computer program product are provided for proactively identifying and addressing customer needs. In use, at least one customer need for at least one customer is predicted, based, at least in part, on information associated with the one or more detected customer care request triggering events, information associated with the one or more customer care interactions, and information associated with the one or more after-effects.
Information query
