Invention Grant
US09307083B2 Systems and methods of parallel media communication in contact handling systems
有权
接触处理系统中并行介质通信的系统和方法
- Patent Title: Systems and methods of parallel media communication in contact handling systems
- Patent Title (中): 接触处理系统中并行介质通信的系统和方法
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Application No.: US13345505Application Date: 2012-01-06
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Publication No.: US09307083B2Publication Date: 2016-04-05
- Inventor: David O Peterson , Shane Michael Kelly , Matthew Lawrence Page , Brian Douglas Minert
- Applicant: David O Peterson , Shane Michael Kelly , Matthew Lawrence Page , Brian Douglas Minert
- Applicant Address: US UT Midvale
- Assignee: INCONTACT, INC.
- Current Assignee: INCONTACT, INC.
- Current Assignee Address: US UT Midvale
- Agency: Maschoff Brennan
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M7/00
Abstract:
Methods and apparatus for improving a contact with a customer in a contact handling system by enabling parallel communication via more than one media during a contact are disclosed. The method can include establishing a first connection path with the customer and communicating a first communication with the customer over the first connection path via a first media. The method can include establishing a second connection path with the customer and communicating a second communication with the customer over the second connection path while the first connection path is open over the second communication path via the second media.
Public/Granted literature
- US20130129073A1 SYSTEMS AND METHODS OF PARALLEL MEDIA COMMUNICATION IN CONTACT HANDLING SYSTEMS Public/Granted day:2013-05-23
Information query
