Provided is an information processing apparatus that, whichever of a web application and a native application is being executed when a specific hard key is operated, make uniform a function executed by operating the hard key. When processing is executed by communicating with the web application on a web server, and the operation is performed by the hard key included in the information processing apparatus, the web server is notified of identification information for identifying the hard key, and an operation screen is displayed based on screen information received from the web server that has been notified of the identification information.