Invention Grant
- Patent Title: Method and apparatus for diverting callers to Web sessions
- Patent Title (中): 将呼叫者转移到Web会话的方法和设备
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Application No.: US13923190Application Date: 2013-06-20
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Publication No.: US09325845B2Publication Date: 2016-04-26
- Inventor: Patrick Nguyen , Andrew Chang , Vedavyas Kadudas , Matt Oshry , Michael Bodell
- Applicant: 24/7 CUSTOMER, INC.
- Applicant Address: US CA Campbell
- Assignee: 24/7 Customer, Inc.
- Current Assignee: 24/7 Customer, Inc.
- Current Assignee Address: US CA Campbell
- Agency: Perkins Coie LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M1/64 ; H04M3/51 ; H04M7/00
Abstract:
A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.
Public/Granted literature
- US20130343534A1 METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONS Public/Granted day:2013-12-26
Information query
