A method, computer readable medium for diagnosing wireless network performance via a customer endpoint device are disclosed. For example, the method receives a request to perform a wireless network performance diagnostic test that is initiated by a customer endpoint device, establishes a session with the customer endpoint device, performs the wireless network performance diagnostic test in response to the request via the session using a packet generated by the customer endpoint device and provides diagnostic test data gathered from the wireless network performance diagnostic test to the customer endpoint device.