Method, device, and storage medium for logging on to a network that provides a streaming service for content pertaining to video cameras located at customers' premises; attempting to receive streaming content from a video camera located at a customer's premises based on one of a request to open a port on a routing device located at the customer's premises or a request to open a pinhole on a routing device located at a location remote to the customer's premises; and determining whether a success or a failure occurred as to receiving the streaming content from the video camera located at the customer's premises.