Invention Grant
US09349118B2 Input, display and monitoring of contact center operation in a virtual reality environment
有权
在虚拟现实环境中输入,显示和监控联络中心操作
- Patent Title: Input, display and monitoring of contact center operation in a virtual reality environment
- Patent Title (中): 在虚拟现实环境中输入,显示和监控联络中心操作
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Application No.: US13471890Application Date: 2012-05-15
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Publication No.: US09349118B2Publication Date: 2016-05-24
- Inventor: David L. Chavez
- Applicant: David L. Chavez
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: G06T19/00
- IPC: G06T19/00 ; G06Q10/10

Abstract:
A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment includes monitored virtual objects associated with a plurality of monitored entities and a monitor virtual object associated with a human monitor. The monitored object moves relative to a coordinate system defining the virtual reality environment. In response to detection of a trigger event, an information manager provides, to the human monitor, information associated with a selected monitored entity corresponding to a selected monitored virtual object.
Public/Granted literature
- US20130050199A1 INPUT, DISPLAY AND MONITORING OF CONTACT CENTER OPERATION IN A VIRTUAL REALITY ENVIRONMENT Public/Granted day:2013-02-28
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