Invention Grant
US09349118B2 Input, display and monitoring of contact center operation in a virtual reality environment 有权
在虚拟现实环境中输入,显示和监控联络中心操作

  • Patent Title: Input, display and monitoring of contact center operation in a virtual reality environment
  • Patent Title (中): 在虚拟现实环境中输入,显示和监控联络中心操作
  • Application No.: US13471890
    Application Date: 2012-05-15
  • Publication No.: US09349118B2
    Publication Date: 2016-05-24
  • Inventor: David L. Chavez
  • Applicant: David L. Chavez
  • Applicant Address: US NJ Basking Ridge
  • Assignee: Avaya Inc.
  • Current Assignee: Avaya Inc.
  • Current Assignee Address: US NJ Basking Ridge
  • Agency: Sheridan Ross P.C.
  • Main IPC: G06T19/00
  • IPC: G06T19/00 G06Q10/10
Input, display and monitoring of contact center operation in a virtual reality environment
Abstract:
A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment includes monitored virtual objects associated with a plurality of monitored entities and a monitor virtual object associated with a human monitor. The monitored object moves relative to a coordinate system defining the virtual reality environment. In response to detection of a trigger event, an information manager provides, to the human monitor, information associated with a selected monitored entity corresponding to a selected monitored virtual object.
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