Invention Grant
US09350873B2 Methods and systems for automatically providing an emergency service call handler with context specific emergency service protocols
有权
用于自动提供具有上下文特定紧急服务协议的紧急服务呼叫处理程序的方法和系统
- Patent Title: Methods and systems for automatically providing an emergency service call handler with context specific emergency service protocols
- Patent Title (中): 用于自动提供具有上下文特定紧急服务协议的紧急服务呼叫处理程序的方法和系统
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Application No.: US14548082Application Date: 2014-11-19
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Publication No.: US09350873B2Publication Date: 2016-05-24
- Inventor: Stephen F. O'Conor , Richard Maw
- Applicant: Synergem Technologies, Inc.
- Applicant Address: US NC Greensboro
- Assignee: Synergem Technologies, Inc.
- Current Assignee: Synergem Technologies, Inc.
- Current Assignee Address: US NC Greensboro
- Agency: Lane Powell PC
- Main IPC: H04M11/04
- IPC: H04M11/04 ; H04M3/51 ; G10L15/08 ; H04M3/22
Abstract:
Computer media and methods for providing emergency services protocols to an emergency service call taker are disclosed herein. A public safety answering point receives an emergency service phone call from a caller. The caller is placed in voice communication with an emergency call handler. The system monitors the voice communication between the caller and the emergency call handler. In response to detecting one or more known keyword in the voice communication, the system provides the emergency call handler with one or more defined protocols for guiding additional communications between the caller and the emergency call handler.
Public/Granted literature
Information query
